Privacy Policy

Business name: Doula Haus – Jana Scholz
Owner: Jana-Anna Scholz
Location: United Kingdom
Effective date: 08.06.2026

1. Introduction

This Privacy Policy outlines how Doula Haus - Jana Scholz collects, uses, stores, and protects personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

As a one-person doula business, I act as the data controller for all personal information collected through my services, website, and communications.

2. Types of Data Collected

I may collect and process the following types of personal data:

Name
Email address
Phone number
Postal address

a. General Personal Data

b. Sensitive (Special Category) Data

In the course of providing doula services, I may collect sensitive information such as:

Pregnancy and birth information
Medical history relevant to pregnancy or postnatal care
Mental health or emotional wellbeing information

This information is collected only when necessary and with explicit consent.

IP address
Website usage data (via cookies/analytics)
Email subscription preferences

c.Website and Marketing Data

3. How Data is Collected

Personal data may be collected via:

Website forms (hosted on Wix)
Email communication (Google Workspace/ Wix Email)
Booking forms and client questionnaires
Antenatal class registration
Newsletter sign-up forms
In-person or virtual consultations

I rely on the following lawful bases under UK GDPR:

Consent (e.g. newsletters, marketing communications, collecting health information)
Contract (to provide antenatal classes, birth, and postnatal services)
Legitimate interests (basic communication, service improvement, record keeping)
Legal obligation (if required to maintain records or respond to legal requests)

Special category (health) data is processed under explicit consent.

4. Lawful Bases for Processing

Improve services and website functionality

Your data is used to:
Provide doula services (antenatal education, birth support, postnatal care)
Deliver and manage bookings and classes
Communicate about your care and services
Send newsletters and automated nurturing sequences (with consent)
Improve services and website functionality

5. How Data is Used

I use the following third-party platforms which may process personal data:

6. Use of Third-Party Services

Hosts website and collects form submissions
May store data on servers outside the UK/EEA
Operates under GDPR-compliant safeguards

Wix (website hosting)

Google Workspace

Used for email and document storage
Data may be processed on secure global servers

Email marketing tools (Wix Email Marketing)

Used for newsletters and automated nurturing
Requires explicit consent and unsubscribe option

All third-party providers are selected with GDPR compliance in mind.

7. Data Storage and Retention

Data is stored securely using password-protected systems
Sensitive data is minimised and only retained as long as necessary
Client records are typically retained for up to 7 years (for insurance and legal purposes)
Marketing data is retained until consent is withdrawn

8. Data Security

I take appropriate measures to protect your data, including:

Strong passwords and secure login management
Two-factor authentication where available
Secure storage systems (Wix and Google Workspace)
Limiting data access to only myself as the sole operator

9. Your Rights

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time (for marketing or sensitive data)
Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Cookies

My website uses cookies to:

Improve user experience
Analyse website traffic
Support marketing activities

You can manage or disable cookies via your browser settings.

11. Data Breaches

In the event of a data breach, I will:

Assess the risk to individuals
Notify the ICO where required
Inform affected individuals if there is a high risk to their rights

12. Contact Information

If you have any questions about this policy or your data, please contact:

Jana-Anna Scholz

Email: hello@doulahaus.com

Phone: +44 7840 818810

I shall not be held liable for any failure or delay in performing my obligations where this is due to events beyond my reasonable control, including but not limited to illness, emergencies, extreme weather, pandemics, or government restrictions.